Operator Qualification Program

learning and development

public training / Schedule

Private Training /
Course Catalog

skills and competencies

Operator Competency

bechtconnect

Master the Future of Operations: FAST-TRACK Skills, Ensure SAFETY, and Boost EFFICIENCY

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Scalable Operator Support

One-Off Training

Generic trainin​gs as-needed

  • Introduction to Refining
  • Basic Operations Troubleshooting
  • Basic Process Control
  • Unit technology specific (e.g., Crude, Hydroprocessing, etc.) 
  • Equipment specific (eg., Fired Heaters, pumps, etc.)
  • Procedure Writing

Qualification Gaps

Gap Closure of existing qualification program

  • Basic Operator Training (BOT)
  • Troubleshooting
  • Emergency Drills
  • Standard Operating Procedures
  • Traing-the-Trainer

Full Qualification

Full scale new program

  • Qualification for Field and Board Operators
  • Frontline Leadership Program

One-Off 
Trainin​gs

TARGETED, STANDALONE training sessions on s​pecific unit operations, equipment, or troubleshooting topics. These sessions are ideal forREFRESHING SKILLS,  addressingKNOWLEDGE GAPS, or supporting new team members.

Operator Qualification Program

A COMPREHENSIVE JOB-SPECIFIC training to equip FIELD & BOARD OPERATORS with the practical skills and knowledge they need to SAFELY and EFFICIENTLY run process units​.

Key Differ​entiators

Modular Approach

We don’t isolate training topics into disconnected modules — our approach is modular and interconnected. This ensures trainees understand how systems work together, reflecting how real operations function.

Trainee-Led, 
Not Trainer-Heavy

Designed to run with minimal oversight. Trainees know what they need to learn, have the right reference material, and progress at their own pace — reducing the burden on already-stretched training staff.

Dee​p Bench of SMEs

With experts in both technical disciplines and training program development, we bring industry-leading insight to help fill SME gaps on your site. 

Job-Specific, 
Not “Nice to Know”

We focus on what operators need to know to do their jobs safely and effectively. This targeted content makes qualification faster and more meaningful, avoiding unnecessary theory or generic overviews.

01

core competency

Fundamental training that covers essential skills and knowledge all shift leaders need - refinery processes, safety, decision-making, and communication & leadership.

02

specialized tracks

Customized modules that strengthen gaps based on background - engineering-trained leaders built field and procedural fluency, while operations-trained leaders deepen technical and system understanding

03

decision-making drills

Practical exercises and simulations that mirror real refinery situations, helping shift leaders apply their skills in high-pressure, decision-driven environments.

04

assessments

Formal evaluation - written, practical, and peer-reviewed - to confirm readiness, reinforce accountability, and certify shift leaders to a consistent performance standards.

Start with GAP ANALYSIS

START
HERE

Key Final Deliverables

Most s​​ites have some form of training material, but often lack a comprehensive, structured program that fully prepares shift leaders for the demands of the role. The gap analysis allows us to focus on your site's specific needs.

Structured Training Program
A solid foundation that can be customized to the site's specific needs. 

On-the-Job Resources
Highly site-specific tools designed to support real-time decision-making during the shift. These resources complement the training by giving leaders practical, accessible guidance.

frequently asked questions

Quick answers to common questions and key facts about our services.

How will I know if this is the right program to qualify my operators?

Whether your company aims to enhance and streamline its qualification program for petrochemical and refinery operators, safeguard institutional knowledge amid workforce changes, or implement a more organized and strategic approach to employee development, Becht's Operator Qualification Program is the ideal solution.

Who develops the training material and writes the content?

For the initial development, Becht assembles a multidisciplinary team to create the foundational technical content. This team typically includes former operators with relevant unit experience or similar expertise, along with technical writers, curriculum designers, engineers, client’s subject matter experts, and others. The team is led by a project manager with extensive experience in training solutions and implementation.

Is the training generic or specific?

While some concepts and fundamentals may be generic due to their nature, the training is fully customized for each client based on unit-specific considerations and particular training needs.

How does Becht ensure the training material is accurate?

Becht works with the client's subject matter experts to ensure the technical content is accurate and relevant to the unit. Two to three revision cycles are usually needed to ensure not only technical accuracy but also to encourage team participation and ownership on the client end.

How do I know what the best training option is for my team?

If you're not exactly sure what you need to invest effectively in your most valuable asset—your personnel—Becht recommends starting with a gap analysis. This helps you understand how your current training and performance compare to other organizations and best practices. Based on the findings, we provide targeted, scalable training recommendations to help close those gaps.

What happens if there is no unit expertise on site to provide significant feedback and ensure accuracy?

Becht can provide external subject matter experts to facilitate the development of the material and ensure technical accuracy.

Is this a good program for greenfield projects?

Absolutely. From the very beginning, this is an excellent opportunity to set your training initiatives on the right path by leveraging Becht’s expertise in adult learning methodologies and training solutions. Becht will collaborate with EPC companies and commissioning engineers to ensure the training content is accurate and that the program effectively prepares the workforce to safely start and operate the units.

Does Becht provide native files for all training documentation?

Yes. All files are provided at the end of the project, and content ownership is transferred to the document manager onsite.

How long does it take to complete a project?

The duration depends on the number of units. For the context of this question, a unit includes one console job position and one or two field positions. It can take 4 to 6 months to complete all the technical content, assuming that the client's subject matter experts are equally involved and collaborate according to the recommended schedule.

How involved does our team need to be in the development of training projects?

It depends on the scale of support needed. For one-time offerings that require minimal customization, a few alignment sessions and some site-specific examples may be sufficient. However, for full-scale programs, long-term success and sustainability are much more likely when the client is involved in all phases of development and revision. Ideally, clients should dedicate resources to serve as subject matter experts to ensure the content, exercises, and scenarios accurately reflect the realities of their units and operations.

How long does it take to complete a project?

The duration depends on the number of unites. For the context of this question, a unit includes one console job position and one or two fields positions. It can take 4 to 6 months to complete all the technical content, assuming that the client's subject matter experts are equally involved and collaborate according to the recommended schedule.

Do you have questions? 
Looking for more informatio​​n? 
We’d love to hear from you!

Contact us

ida soto

Operator Qualification Program Architect

isoto@becht.com

Kristen becht

Division Manager
Learning and Development

kbecht@becht.com

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